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Common problem
  • Is there a pick-up service?

    Yes, we have door-to-door pick-up service for more than 100KG (only in provinces and regions with warehouses)

  • Will NOVA OCEAN Logistics take the main shift overtime to do this kind of illegal operation?

    No, NOVA OCEAN Logistics adheres to the concept of treating people with integrity and customer first, and will not do this kind of illegal operation in order to make money, on the contrary, if the overtime ship has no space or is too late, it will even upgrade the customer for free to take the regular ship.

  • What are the promotions of NOVA OCEAN Logistics?

    The latest promotions can be learned by following our WeChat official account and the homepage of the official website. Or consult our customer service.

  • Can all goods of NOVA OCEAN Logistics be transported?

    All general goods can be undertaken, and all dangerous goods and special items need to be confirmed by single ticket.

  • How about the after-sales service of NOVA OCEAN Logistics?

    Relying on the company's strong customer service center,NOVA OCEAN assigns a 1V1 exclusive customer service team to each member; Fully implement fast, accurate and stable service standards, serve every customer wholeheartedly, and also open a 400 customer service hotline to protect customers' own rights and interests, in case of things can not be solved, we also opened a complaint and suggestion channel to ensure that every customer can feel at home.

  • Is NOVA OCEAN Logistics Truck self-operated?

    In order to ensure the timeliness of back-end delivery and the safety and stability of goods, NOVA OCEAN has its own truck fleet in the United States, and also cooperates with a number of leading local car dealers overseas.

  • Is NOVA OCEAN Logistics Truck self-operated?

    In order to ensure the timeliness of back-end delivery and the safety and stability of goods, NOVA OCEAN has its own truck fleet in the United States, and also cooperates with a number of leading local car dealers overseas.

  • How long is the shipping schedule of NOVA OCEAN Logistics shipping channel?

    Different countries and different product lines have different shipping schedules, taking the United States and Canada as an example: the United States line - Extreme speed to 14~22 days to sign for receipt; Canada Line - 15-18 days after the boat is opened for pickup.
  • Does NOVA OCEAN Logistics provide trailer/customs declaration/warehousing services?

    NOVA OCEAN Logistics provides related services, please contact the customer for details.

  • What should I do if I encounter customs inspection or detention?

    In case of inspection, our company does not charge inspection fees, and if the lockdown is not related to the customer's product, our company will compensate according to the agreed compensation standard.